سياسة الخصوصية

Nathami is a business, inventory, and order management platform for merchants and businesses in Oman and the Gulf Cooperation Council. This Policy explains the personal and business data we process, why we process it, and the choices and rights available to you.

By using Nathami or connecting services to the platform, you acknowledge this Policy. Where a merchant adds customer data to Nathami, that merchant remains responsible for having an appropriate legal basis to collect and use that data.

• Account data: name, email address, phone number, business name, and commercial registration information where required for business accounts or service delivery.
• Business data: products, inventory, sales, purchases, expenses, customer records, and other information entered by a merchant or its authorized staff.
• WhatsApp Business Platform data: when a merchant connects its WhatsApp Business number to Nathami, we process customer messages and orders received by that number only as necessary to help the merchant capture, organize, and manage orders automatically. We do not sell this data or share it with third parties for advertising or ad targeting.
• Payment data: we do not store card numbers or card security details. Payments are processed by Amwal Pay, our licensed payment gateway partner in Oman. We retain only transaction references, transaction status, and information needed for payment records and accounting.
• Usage and technical data: standard information such as device and browser type, IP address, pages visited, usage times, and error and performance logs, used to operate, secure, and improve the service.

We use data only as reasonably necessary to:

• Create accounts and provide, operate, maintain, and improve Nathami.
• Capture and manage orders and process transactions and payments.
• Send transactional emails, operational alerts, security notices, and service notifications.
• Provide customer support and resolve technical issues.
• Monitor service performance, prevent fraud and misuse, and protect accounts.
• Comply with applicable legal, regulatory, tax, and accounting obligations.

We do not use a merchant's WhatsApp message content to build advertising or marketing profiles.

We rely on trusted providers for specific parts of Nathami and give each provider only the minimum data needed to perform its function. These providers include:

• Supabase for database, hosting, and infrastructure services.
• Amwal Pay for payment processing.
• Meta and the WhatsApp Business Platform for messaging connected by a merchant.
• Email delivery providers for transactional and service communications.

These providers process data under their own terms and privacy policies. Some data may be processed in other countries, subject to available appropriate safeguards.

We retain data while an account is active and for a reasonable period after closure when needed for legal, tax, accounting, dispute-resolution, or fraud-prevention purposes. At the end of the applicable retention period, we securely delete or anonymize the data unless the law requires longer retention.

Subject to applicable law, you may request access to, a copy of, correction of, or deletion of your personal data, or object to certain processing. Merchants can also manage much of their business data directly within their accounts.

Contact us using the address below to submit a request. We may need to verify your identity or account authority before responding, and we may retain limited information where legally required.

We use industry-standard technical and organizational safeguards, including encrypted connections, access controls, permission restrictions, and security monitoring, to protect data against unauthorized access, alteration, disclosure, or loss. No electronic transmission or storage method, however, can guarantee absolute security.

Nathami is a business service intended for adults and is not directed to children or minors. We do not knowingly collect personal data from a minor. If we learn that such data was collected without an appropriate basis, we will take reasonable steps to delete it.

We may update this Policy to reflect changes to the service or legal requirements. We will post the revised version on this page and update the “Last updated” date above. For material changes, we may also provide an appropriate notice in the platform or through registered contact details.

For privacy questions, requests, or to exercise your rights, contact us at: